Iksha Labs Launches AI-Powered Voice Agents for BFSI Sector

30th June, 2025 New Delhi: Iksha Labs, a deep-tech solutions company, has unveiled its AI-powered voice agents for the BFSI sector. These intelligent agents are designed to integrate seamlessly into existing CRM systems, enabling human-like customer interactions and streamlining debt recovery and payment reminders.

Speaking about the launch, Hitesh Ganjoo, CEO of Iksha Labs, said, “Our voice agents, powered by advanced natural language processing (NLP) technologies, are designed to integrate seamlessly into existing CRM systems. These intelligent agents are already delivering measurable impact, including a 20% reduction in operational staffing needs and a 25%+ increase in financial recovery rates within weeks of deployment.”

Ganjoo further added, “With our AI-powered voice agents, we are not just driving efficiency—we’re humanizing automation. This technology is enabling BFSI institutions to become more agile, customer-focused, and digitally mature. In our early pilots, we are seeing huge upside to the adoption of AI agents, which can reduce operational bottlenecks and often exceed expectations.”

Transforming BFSI Operations Through AI Voice Tech

Iksha Labs’ AI voice agents have been strategically developed to address the high-volume, repetitive communication needs of BFSI organizations while also improving customer experiences through human-like interactions. From personalized payment reminders to intelligent debt collection, these agents ensure faster and more efficient communication touchpoints.

Core Use Cases and Key Benefits

Payment Reminders & Debt Collection

Personalized outbound calls to improve payment compliance
Context-aware conversations leading to better customer responses

Operational Excellence

20% reduction in staffing needs
Seamless CRM integration and automation of repetitive tasks

Rapid Deployment

Implementation within 7 days
Customization for compliance and business-specific needs

Real-Time Analytics & Insights

Integrated dashboards for call data and performance tracking
Actionable intelligence for ongoing optimization

Customer-Centric AI Innovation

Iksha Labs’ voice agents exhibit natural, empathetic conversational abilities that have resonated well with users. Post-call surveys conducted by the company revealed positive customer sentiment and appreciation for the AI agents’ human-like empathy and clarity.

Flexible, Scalable, and Risk-Free Adoption

CRM-Integrated & Customizable: Tailored deployment based on organizational workflows
Cost-Effective: Pay-per-use pricing model with trial options available
Scalable Architecture: Built to support enterprises of any size

About Iksha Labs

A deep-tech company pioneering next-generation AI technologies. Specialized in developing cutting-edge intelligent systems for healthcare, financial services, advanced robotics, and smart manufacturing, delivering transformative solutions that redefine industry standards.