AI and GenAI in Motion: County Innovations and Use Cases

Sonoma County, California, has implemented OnePlan, a GenAI-powered software as a service solution, to enhance its project portfolio tracking and reporting capabilities. The system empowers staff to directly query data and gain insights without relying on custom programming, which streamlines access to information. Staff training is underway to ensure adoption of GenAI functionalities for summarization, analysis, and decision-making support.

San Diego County, California, developed a secure, in-house ChatAI assistant using Amazon Bedrock and Outsystems to help staff perform tasks, generate content, and access internal systems without compromising data. Employees now benefit from AI capabilities in a secure environment, filling the gap left by restricted access to public AI tools. With over 90 percent user satisfaction, the assistant significantly improves staff productivity and engagement.

Chesterfield County, Virginia, has deployed an AI-powered chatbot to guide the public through court procedures using official documents. The Courts assistant leverages public-facing legal documents to provide a conversational experience, answering process or procedural questions that the public may have. This tool aims to reduce call volume and improve accessibility to legal-process information. The project is funded with support from Microsoft and is live as of mid-2025.

To improve its online public service experience, Chesterfield County implemented a GenAI search assistant using indexed official documents. The result is a more intuitive and informative interface that delivers direct answers and relevant links. Future plans include evolving this solution into a more interactive conversational platform.

Leveraging 25 years of incident data, Chesterfield County developed a predictive model to forecast emergency service needs five years into the future. The AI-driven insights guide strategic decisions for fire-station placement and resource allocation. Adjustments were made to refine the model’s accuracy, especially around high-volume sources like assisted-living facilities.

Using address data and student demographics spanning two decades, Chesterfield County created a machine-learning model to project student growth by geographic clusters. This supplements traditional school-planning methods and helps identify risks and planning gaps. Originally aided by consulting support, the tool now operates annually to support long-term educational infrastructure planning.

Los Angeles County, California, leveraged Generative Artificial Intelligence (GenAI) to empower nondevelopers in automating repetitive and tedious tasks. One key application was the W2 Corrections (W2C) processing, used to make corrections on previously issued wage/tax information. Traditionally, this was a manual task that involved copying data from individual W2C Excel forms into a master workbook mandated by the state of California. By implementing an AI-driven solution, the county streamlined this process, minimizing human error and significantly reducing the time required for data entry. This approach not only optimized accuracy but also demonstrated how AI can enable employees without coding expertise to create meaningful automation solutions, fostering innovation and operational efficiency across the organization.

In 2024, Cumberland County, North Carolina, took bold steps to integrate artificial intelligence across its internal operations and public service delivery in three ways: A) To support internal staff, the county deployed an on-premises large-language model using Ubuntu and Ollama. This AI-powered assistant has reviewed over 63,000 lines of code, streamlining software development, reducing debugging time, and increasing deployment speed for in-house applications. B) Public-facing tools like the AI chatbot on the county website have fielded over 2,400 inquiries from more than 1,400 residents, improving resident engagement. C) Internally, Cumberland’s HR bot “Ask Benny” on the county intranet answers employee-benefits and policy questions using AI and machine learning, alleviating administrative workload and ensuring timely, accurate responses.

Dallas County, Texas, District and County Clerk’s Office have embraced emerging technology via Artificial Intelligence (AI) to automate e-filing acceptance. This has allowed for e-filing of court records—approximately 6,900 across both clerk’s offices each week—to be accepted and processed 24 hours a day, seven days a week. Dallas County filers benefit from increased filing acceptance times independent of county business hours and holidays.

Orange County, Florida, launched a cross-departmental AI and RPA initiative to streamline procurement functions, from contract review to workload distribution. The AI-Powered Procurement solution covers areas including Scope of Service Review, Construction Plan Review, Screening for Trade Secrets, Pre-Legal Redline Reviews, Commissioner Briefings, Workload Assignment, Change-Order Improvements, Contract Renewal Management, Compliance and Regulatory Queries, and Year-End Close-Out Activities. This initiative achieved annual savings of tens of thousands of workhours.

Cook County, Illinois, has developed an AI solution with predictive analytics adjusted for different types of building zoning based on various imagery.

Both Alameda County, California, and Harris County, Texas, are using GenAI to modernize legacy systems by converting older database platforms (e.g., Microsoft Access) into more scalable solutions like SQL, reducing technical debt, improving security, and enhancing maintainability.

Schleicher County, Texas, implemented an AI extraction tool that scans each lease document and inputs all the necessary data automatically. After a brief training, the treasurer only had to make one small correction and could input a lease in less than 15 minutes. Additionally, the county used a GenAI tool to create a country pop song to recruit election workers in Texas.

Brazos County, Texas, uses generative AI to build emergency management tabletop exercises that are conducted on a quarterly basis. The tabletop exercise prompts include a focus on safety, security, and operational redundancy.

El Paso County, Texas, partnered with Advanced Robot Solutions to implement kiosks at strategic locations to assist residents in having services readily available during and outside of regular business hours. The kiosks extend county services utilizing artificial intelligence in English and Spanish with audio and text to help those with limited abilities. The kiosks also allow the user to video chat with a county representative and are a self-help tool to assist individuals with court and government department information through FAQs, legal forms, court hearing information, and wayfinding.

Johnson County, Kansas, uses Resource X, a priority-based budgeting platform owned by Tyler Technology, to facilitate usage across all county departments. AI is used as a feature in Resource X’s services to predict the inventory of the county’s programs, predict program costs and revenue allocation, predict the impact of each program, identify cost savings, and revenue opportunities.